Problem Statement: Many households are unaware of the resources and assistance available through the City of Santa Rosa Water Department that can assist eligible households in paying a portion of their water bill and making their household more water-efficient. A more water-efficient household can not only save valuable natural resources but can result in reducing their overall monthly water bill.
Goal of the Program: Help 2 Others (H20) program provides financial assistance and water-use efficiency improvement for individuals having difficulty paying their water bills.
H2O applicants are required to participate in a free Water-Use Efficiency Audit performed by Santa Rosa Water’s water efficiency experts. These experts may provide:
H2O assistance is effective for one full year from the date the participant is approved. Participants must renew each year to continue in the program. Individuals in need of assistance can receive a reduction on a portion of their monthly water and sewer service charges:
*Approximately $38 discount per month (estimated savings based on 2019 water and sewer service charges)
Please note: All H2O participants will still pay the full amount of any water and sewer usage charges incurred. Applications are accepted until funds are exhausted and a waiting list will be maintained.
There are set program income guidelines. Please see the Santa Rosa city website for specific income guidelines.
How to apply?
Gather the following documents and submit an intake through our CAP Kiosk or call our main office for assistance at (707) 544-6911.